We know that buying a carpet is a big thing. We also know that living with the wrong choice is not an easy burden to bear and that's why we've introduced Our Satisfaction Promise*.
When you buy a carpet from Passobello, for the first 30 days of ownership, should you change your mind and for whatever reason, you are entitled to a free replacement carpet of comparable value to your purchase. So if your new carpet doesn't quite match your furniture as you thought it would, or you simply don't like the colour now its in place, we'll provide you with a free replacement. This reassurance means you can be completely confident in buying from Passobello, no matter how daring your choice.
There are only a few rules to the Promise: The carpet to be replaced must be undamaged and you are liable for any additional removal and installation costs for the new carpet. You must also have used one of our experienced installers, but seeing as you've come to us for a fully tailored service, that really shouldn't be an issue. Terms and conditions can be downloaded here.
FITTED TO PERFECTION
Our carpets come fitted with the love and attention they deserve and at a time convenient to you >>
Nothing can be better than seeing carpet in your home, so we will bring selected carpets to you, anytime of day or evening >>
Beauty should always be backed by quality and so our carpets come with our no quibble five-year workmanship guarantee >>
*Our Satisfaction guarantee applies to selected ranges only. Please contact us for information.